Safety, Communication & Management
The training sessions Safety, Communication and Management by PTC+ are in tune to the day-to-day working situation of mechanics, technical staff members and managers. By virtue of their approach of the matter, these training sessions have direct result and they are paying off forthwith!
Survey of the training courses Safety, Communication & Management
Safety
Safe and secure work surroundings are not a luxury, but a necessity! The training sessions Safety and Corporate Assistance and Aid at PTC+ focus upon the creation of a safe working situation. Of prime importance is the recognition of potentially dangerous situations and the prevention of accidents.
Communication
Technicians are often the front piece of an organization. That is why PTC+ is training mechanics, technicians, staff members and managers to act and communicate in a clear and customer friendly manner.
How to communicate in a clear manner
Clear and transparent communication prevents misunderstandings and mistakes! That is why PTC+ spends a lot of attention to it with every training course. Clear communication begins with factual observation - without prejudice - and with objective transmission of such observation. As an example: this is of major importance in the case of fault finding, when working in a team.
Act customer oriented
'Put yourself in the position of the client'. That is the central message within each of the PTC+ training courses. Result: the participants know how to tune their behaviour and their communication to the expectations, questions and wishes of the client.
Recognize buying signals
In the conversations between customers , mechanics and technicians often a lot of selling chances are involved. Take for example the wish to replace certain equipment or the possible purchase of new vehicles. PTC+ teaches managers en crew to recognise such buying signals; and act upon them!
Management
Overseeing the whole of the technical chain, guarantee the quality, motivate team members and getting them to work in the right time and place, that is what the management training courses at PTC+ are all about: the practical management of technical departments, units and organizations, in line with the coordinating management.
Technical German and technical English
Many instruction manuals are written in the German or English language. In addition, a good many manufacturers or dealer organizations, their clients and their partners can only be of service while using these languages.
Having said this, a technical language training English or German at PTC+ is certainly not superfluous. In a short and practical training the participants will learn how to interpret in the right way technical information, schedules and manuals in German or English.
Practical training of the use of the Telephone
Mechanics and technical managers use the telephone a lot. Which costs time. The quality of a telephone conversation testifies about the type of organization as the client experiences it. In the special Practical Training of Telephone Use the participant is trained to carry through efficient and decent telephone conversations. After this training, the participant spends less time on the phone and leaves a good impression with the recipient.
